( 01 ) — WORDPRESS RESCUE & CARE
Is your WordPress site down, hacked, or nobody is managing it anymore?
Tây Đô Labs takes over from here.
We fix hacked sites, restore uptime, take over from a previous vendor and provide ongoing care — no technical knowledge required on your end.
WordPress health check
→
Website statusNeeds attention
Malware scanDetected
BackupUnknown
WordPress coreOutdated
MaintainerUnassigned
// Needs review
Unclear who is maintaining it, unclear whether any backup even works.
( 02 ) — RECOGNIZE THE SYMPTOMS
Is your website showing any of these signs?
The site redirects to a strange page or shows unexpected ads
Visitors get sent elsewhere and Google may flag the site with a warning.
You can no longer log into WordPress Admin
You cannot update content or fix issues when you need to.
The site shows a 500 error, a blank screen, or a broken layout
To customers and partners, the site looks closed for business.
Your host is warning about malware or has suspended the account
If suspended, the site and any domain email can stop working entirely.
Plugins, the theme, and WordPress itself have not been updated in a long time
Disclosed vulnerabilities are the most common way malware gets in.
You can no longer reach the vendor who used to manage the site
Nobody currently holds the hosting, source code, or admin accounts.
Not sure what is wrong with your site? Send the URL and Tây Đô Labs will run an initial check.
Check my website ↗( 03 ) — SERVICES
What Tây Đô Labs offers
01 · RESCUE
Emergency rescue
For sites under active attack, infected with malware, or currently down.
Core scope
›Isolate the issue and identify the root cause.
›Back up the current state before touching anything.
›Clean the malware and restore the site.
›Harden weak points and re-check after the fix.
Outcome
The site is back online, with a report of what was done.
02 · TAKEOVER
Site takeover
For when a previous vendor is gone or the business does not fully control its own accounts.
Core scope
›Inventory the domain, hosting, source code and database.
›Reclaim and standardize access permissions.
›Produce a minimal technical record of the site.
›A prioritized list of outstanding work.
Outcome
The business regains full control of its digital assets.
03 · CARE
Ongoing care
For sites that need someone monitoring, updating, backing up and fixing issues long-term.
Core scope
›Controlled updates to WordPress, plugins and the theme.
›Regular backups to an independent location.
›Uptime monitoring and malware scanning.
›Small fixes within the plan scope.
Outcome
A standing technical owner for the site.
( 04 ) — HOW WE WORK
Diagnose first, agree on scope second.
01
Send us the details
The URL, what is happening, and how to reach you.
02
Initial check
We assess the impact and the access we would need.
03
Confirm scope and cost
We tell you the plan and the risks before touching anything.
04
Back up, then fix
We back up the current state, then work strictly within the agreed scope.
05
Hand off or continue care
Results, recommendations, and the option of ongoing monitoring.
Principle
We always back up the current state before touching anything. We never change scope without agreeing on it first.
( 05 ) — HOW WE WORK WITH YOU
Protecting your site starts with working responsibly.
These six commitments apply to every engagement and are restated in the quote and the handover notes.
✓
We back up the current state before any work.
There is always a safe point to roll back to.
✓
We confirm cost before touching anything.
Nothing gets added outside the agreed scope.
✓
We never keep your domain or data.
Ownership always stays with the business.
✓
We only request access that is actually needed.
Strictly scoped, and revoked once the work is done.
✓
We log and report every significant change.
You know exactly what changed on your site.
✓
We keep credentials and site data secure.
A separate account for each person doing the work.
Technical team
Ho Chi Minh City, Vietnam
( 06 ) — PRICING
We check first, confirm cost, then fix it.
Cost is set by the actual condition and scope of your site. Tây Đô Labs will confirm the plan before starting any work.
( 01 )
Emergency rescue
How pricing works
From 2,000,000₫ / incident, based on severity.
Best for
A site that is hacked, badly broken, or unreachable.
Included
›Diagnose and isolate the incident.
›Clean the site and restore service.
›Harden weak points after the fix.
( 02 )
Site takeover
How pricing works
From 3,500,000₫ / site, based on system scope.
Best for
A business that lost touch with its previous vendor or does not control its own system.
Included
›Inventory domain, hosting and source code.
›Standardize accounts and ownership.
›Technical record plus a work list.
( 03 )Most common
Ongoing care
How pricing works
From 800,000₫ / month, 10% off on an annual plan.
Best for
A running site that needs monitoring, updates and backups.
Included
›Controlled updates, regular backups.
›Uptime monitoring, malware scanning.
›Regular status reports.
Pricing & scope comparisonIn VND · including VAT
Item
Emergency rescue
One-time
Site takeover
One-time
Ongoing care
Subscription
Starting at
2,000,000₫
/ incident
3,500,000₫
/ site
800,000₫
/ month · 10% off annual
Initial diagnostic and report
✓
✓
✓
Backup of current state before any work
✓
✓
✓
Malware cleanup and restore
✓
Depending on condition
—
Post-fix hardening, credential rotation
✓
✓
✓
Domain, hosting and source code inventory
—
✓
—
Standardize accounts and ownership
—
✓
—
Technical record of the site
—
✓
Kept up to date
WordPress, plugin and theme updates
One-time
One-time
Daily
Regular backup to an independent location
—
—
Weekly
Uptime monitoring and malware scanning
—
—
✓
Minor fixes within plan scope
—
—
12 hours / month
Reporting
After the fix
After handover
Monthly
Start time
Within 24 hours
1–3 business days
Ongoing
Subscription
800,000₫
/ month · 10% off annual
Initial diagnostic and report✓
Backup of current state before any work✓
Malware cleanup and restore—
Post-fix hardening, credential rotation✓
Domain, hosting and source code inventory—
Standardize accounts and ownership—
Technical record of the siteKept up to date
WordPress, plugin and theme updatesDaily
Regular backup to an independent locationWeekly
Uptime monitoring and malware scanning✓
Minor fixes within plan scope12 hours / month
ReportingMonthly
Start timeOngoing
*The initial survey and check are free. Cost is only confirmed once the condition and scope are clear.
*Severe incidents, multi-domain sites, or large systems are quoted separately before any work starts.
*Work outside business hours or on holidays carries a surcharge, always confirmed before starting.
( 07 ) — FREQUENTLY ASKED QUESTIONS
What customers ask before they start.
At first, just the URL and a short description of what you are seeing. Once scope is confirmed, we request hosting or WordPress access at the minimum level needed — never send passwords through a public form.
( 08 ) — GET IN TOUCH
Do not let your site keep running with nobody responsible for it.
Website check form
Direct contact